Frequently Asked Questions
Everything you need to know about shopping with Nxtface.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally range from 10-15 business days.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Nxtface accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my package in real-time?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Are the products on Nxtface authentic?
Absolutely. We partner directly with authorized distributors and manufacturers to ensure that every product sold on our platform is 100% authentic and of the highest quality.
How can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please reach out to our customer service team immediately via live chat or email for urgent adjustments.